Thursday, April 10, 2008

Question: 01

What would you do if you were confronted with these situations?

Setting: A retirement community sitting area.

During one of your visits you are surrounded by 6 or 7 individuals that are all enjoying the visit with your Pet Partner. Another individual approaches who is passionate about seeing the dog and on previous visits was the only one to take interest in the animal being in the facility. This individual feels that the others are taking away from them. The situation elevates and the individual start raising their voice and saying less then kind things about the other individuals in the room that are all having a pleasant time. The individual leaves the room and reenters a few moments later and is visibly angry.


Sarah, Tara, Annie, and Sammy said...

Oh my goodness! I mean, I suppose you can relate to them, becuase if no one else bothered to be interested before, then he felt that the dog sort of belonged to him in a way. As far as what I would do, I'm not sure. How did you handle it?

Nicole and Eric Shumate said...

I saw the whole thing developing and removed the empathy from the situation. She was going to be upset no matter what at this point. I allowed her to remove herself from the situation. The others continued to enjoy the visit. When she started back into the room I waited for the right moment I made sure that she knew that I would give her the alone time with the dog. It wasn't until she came back that I really had to take action and singled her out and stopped her by moving the dog over to her. She got a few moments with the dog. I got the smile and then I worked the room again making sure to include her more then the others. I visited one person then would go back to her, then two people and went back over to her until everyone else stepped away from the visit and went about what they wanted to do for the afternoon. By the end it was just her and Roggen. It was exactly the right way to finish.